The intricacies of modern IT infrastructure present significant hurdles. Ensuring uninterrupted operations, integrating diverse systems, optimizing resource allocation, maintaining robust security postures, and driving transformative change demand innovative solutions. At Neurealm, we spearhead this evolution, where the infusion of artificial intelligence (AI) in infrastructure management is redefining how organizations navigate the digital age.
AI Led ITOps
Overview
Recognized by Analyst as Top 3 Managed Service Providers
New Age IT Operations - Powered by ZIF
Neurealm offers a comprehensive suite of AI-led ITOps services designed to address these diverse needs of modern IT. What sets our services apart is the embedded intelligence of our AIOps platform Zero Incident Framework (ZIF) where the power of artificial intelligence enables autonomous IT operations and drives organizations towards zero outages and hence zero downtime.
Achieve
- 100% service reliability and user experience
- 60% reduction in MTTR on incidents
- 60% faster resolution and productivity increase
- 20-30% cost saving on total cost of operations
Key Features of ZIF
Predictive Analytics
Correlation and Noise Reduction
Agentless Auto Discovery
Intelligent Automation
Agentless Monitoring
Accelerator – Knowledge Base Creator
Accelerator – Platform Migrator
Components of ITOps We Support
From end-user support through service desks and desktop management to the complexities of network, database, server, and storage management, ZIF’s AI-driven automation and analytics enhance every aspect of our service delivery.
End User Services
- Service desk management
- Desktop management
Managed Network Services
- Physical and logical network elements support
- Network monitoring and management of LAN and WAN infrastructure
- Unified messaging, network administration, and network security
- VPNs, health checkups, backup, and maintenance
Managed Database Services
- Database design and development
- Database migration and integration
- Remote DBA services
- Database management, performance tuning, and optimization
Managed Server Services
- Management of physical and virtual servers
- Ongoing maintenance
- Availability management
- Capacity optimization
Managed Storage Services
- On-premises and cloud storage management
- 24/7 monitoring and support
- Scalability and flexibility
Business Outcomes
Service Reliability
Proactively detect business service impact & increase service reliability to near 100%.
User Experience
Measure and better user experience to near 100% UEI (User Experience Index).
Asset Discovery
Discover 100% of applications and infra devices.
Reduced Operational Defects
Reduce human intervention by >50% in IT operations.
Service Assurance
Accelerate resolutions by > 60% and reduce false positives using intelligent automation and patented correlation.
Opex Reduction
Reduce operational costs and improve efficiencies.
Reduced Complexity
Leverage single pane of command for improved operational efficiency, and enhanced decision-making.
Incident Reduction
Reduce P1 and P2 tickets by 50%.
