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ZIF Dx+

Overview

The complexity of digital interactions between businesses and customers has led to a demand for a Digital Xperience Platform (Dx). Customers now expect a seamless and uniform xperience across all touchpoints, thanks to the growth of digital channels including websites, mobile applications, and social media. By offering a single platform to handle all digital channels and touchpoints, a Dx platform helps businesses to build, manage, and optimise these digital experiences.

The complete Digital Xperience Platform (Dx) consists of the following four components:

  • Data Collection and Aggregation
  • Analysis and Insights
  • Automation
  • Reporting Capabilities.

ZIF Digital Xperience (Dx) comprises all these four integral components and helps organisations to improve the Digital experience on a day-to-day basis.

Key Features of ZIF Dx+

ZIFTM is assisting businesses in continuously evaluating and improving their digital interactions throughout the full customer life cycle. ZIFTM makes it easy to view infrastructure and application performance issues from the standpoint of the user experience and offers useful insights to enhance the same.

End of Life Management

Resource Optimization

Identify available resource capacity on a single or group of machines (CPU, Disk, Memory) and optimize the usage.

Quality Testing

Software License and patch Updates

Get notified about the software and patches which are outdated as per organization standards.

Management, Upgrades, Support

User Productivity

ZIFTM offers real-time insight into parameters that reflect user productivity.

Flexible Engagement Models

Compliance

Track the unwanted application or process that is running at the user’s endpoint.

Ensure compliance for regulatory and non regulatory requirements

Facial Authentication

ZIF Dx+ monitors the user’s identity at the end-point device and verifies user authenticity using facial recognition techniques.

Open-Source Engineering

End Point Utilization

Determine the most frequently used and least frequently used endpoints for a given time period. (Typical for VDI users)

System Insights

Get notified of key system events that occur at the End point

Acclerated

Application Inventory

ZIF Track software inventory installed on each endpoint

AI Powered

Self-healing

ZIF Dx+ enables auto-remediation and self-healing capabilities through 250+ pre-built ITPA bots. The issues are thus resolved even before users are affected

Transaction Journey Mapper (TJM)

ZIF Dx+ has a feature called Transaction Journey Mapper (TJM) that captures the steady state (SS) of endpoints and thus detects the changes in their behaviour.

Key outcomes of ZIF Dx+

Teams
Increased User Engagement
Increased Revenue & Optimized Inpatient Intake
Increased User productivity and Agility.
Enhance SOC efficiency
Enhanced Business Outcomes
Reduced Downtime
Improved Clinical Staff Efficiency
Improved Profitability due to the Increased Customer Satisfaction
Investment Bankers
Reduced Operational Costs
MLOps Consulting
Accelerates the Digital Transformation Journey of Organisations.

ZIF Dx+

ZIF Dx+ is an advanced iteration of ZIF Dx+, designed to transcend user experience optimization through innovative Transaction Journey Mapping (TJM). The incorporation of Transaction Journey Mapping showcases an unwavering commitment to operational excellence, seamless experiences, and proactive anomaly detection. By integrating ZIF Dx+ into their workflows, organizations are poised to embrace a new era of responsiveness and reliability, thus setting a new standard in digital experience optimization.

Comprehensive Performance Monitoring

ZIF Dx+ excels in monitoring both server and endpoint performance, ensuring a holistic view of operational health.

Service Status Tracking

The platform adeptly monitors the status of all services, whether specific or universal, allowing proactive management.

Event Monitoring

ZIF Dx+ keeps a vigilant watch on all events, offering insights into the health of digital operations.

Resource Consumption Analysis

The ability to monitor CPU and memory usage of top-consuming processes ensures resource optimization.

Custom Script Execution

The platform empowers administrators to execute PowerShell scripts and retrieve output, enabling tailored actions.

Seamless Data Transfer

ZIF Dx+ can seamlessly post data to both 3.x and 4.x environments, effectively showcasing user interfaces and configuring alerts.

Unmatched benefits

At the core of ZIF Dx+ lies TJM, a ground-breaking addition that empowers organizations by guaranteeing swift response times, eliminating any delays. Functioning as a pivotal metric for service reliability assessment, TJM measures and predicts response times across layers of transactions. It establishes benchmarks between each transaction hop and triggers anomaly alerts when discrepancies arise.

Getting started is easy

Start your Digital Experience Journey today