**Key Responsibilities**

• Develop and customize modules: Incident, Problem, Change, Request, and Knowledge Management
  
• Configure UI policies, workflows, client scripts, and business rules
  
• Integrate with external systems (LDAP, SSO, monitoring tools)
  
• Collaborate with stakeholders to capture service management needs and translate them into platform capabilities
  
• Manage asset lifecycle across hardware and software portfolios
  
• Implement and maintain SAM Pro and HAM Pro modules
  
• Normalize and reconcile discovery data in CMDB
  
• Ensure compliance through license tracking and vendor collaboration
  
• Deploy ITOM modules: Discovery, Service Mapping, Event Management, Orchestration
  
• Configure MID Servers and CMDB data models
  
• Build automation workflows and monitor system health
  
• Integrate cloud platforms like AWS, Azure, GCP